Why play with us?
Frequently Asked Questions
How do I activate a bonus?
In order to claim a bonus, you need to follow these simple steps:
If the desired bonus does not appear in the "Available Bonuses" menu, it may be that your account does not meet its conditions. You can visit the "Promotions" section and review the Terms and Conditions of the promotion you want, as well as contact our Customer Service where you can receive further assistance.
If this is an individual offer, check your personal messages by clicking on the "Notifications" icon visible in the upper right corner of the page next to where your name is displayed.
- Log into your account.
- Click in the upper right corner on your name, from there a drop-down menu will appear where you can see the "Bonuses" option.
- Click on "Bonuses".
- In the Bonuses menu, you can see your available bonuses. Please note that some bonuses are subject to a deposit amount or are available with a code.
- Click on the "Activate Bonus" or "Deposit and Activate" button to start using it.
If the desired bonus does not appear in the "Available Bonuses" menu, it may be that your account does not meet its conditions. You can visit the "Promotions" section and review the Terms and Conditions of the promotion you want, as well as contact our Customer Service where you can receive further assistance.
If this is an individual offer, check your personal messages by clicking on the "Notifications" icon visible in the upper right corner of the page next to where your name is displayed.
What does Cashout mean?
Cashout allows you to get money back on your bet before the event you are betting on is over.
The amount of money you get back is determined by a formula based on the price of your original bet and the current market values of the selections at the time of cashing out. This means it could be greater or less than the initial stake, depending on how likely your bet was to win.
When cashout is confirmed, your original wager will come to an end and we will pay you the cashout price. The acceptance of a Cashout Request does not represent a new wager, it is an agreement to end the original wager early.
While we try to offer Cashout on as many events as possible, but it might not be available for less popular sports.
The amount of money you get back is determined by a formula based on the price of your original bet and the current market values of the selections at the time of cashing out. This means it could be greater or less than the initial stake, depending on how likely your bet was to win.
When cashout is confirmed, your original wager will come to an end and we will pay you the cashout price. The acceptance of a Cashout Request does not represent a new wager, it is an agreement to end the original wager early.
While we try to offer Cashout on as many events as possible, but it might not be available for less popular sports.
What deposit methods are available?
We offer the following payment methods for deposits:
- Visa
- Mastercard
- BCP
- Interbank
- BBVA
- Scotiabank
- Yape
- Plin
- PagoDirecto
- PageEfectivo
- Neteller
- Skrill
- Paysafecard
How do I verify my account?
Betsson may request verification of your gaming account to ensure your security, in relation to anti-money laundering regulations.
Once you receive a notification to verify your account, you need to upload your documentation within your account for security.
To guarantee your data protection, we do not accept documentation received by email.
You can follow the steps of how to upload documents by clicking on this Frequently Asked Question: "How do I send the documentation to Verify My Account?"
Once you receive a notification to verify your account, you need to upload your documentation within your account for security.
To guarantee your data protection, we do not accept documentation received by email.
You can follow the steps of how to upload documents by clicking on this Frequently Asked Question: "How do I send the documentation to Verify My Account?"
What does wagering requirement in the bonus offer mean?
Wagering requirements mean that you must convert the bonus money or the equivalent amount of real money to clear the bonus. For example, a $1 play on the slot machine is a $1 bet. The 10x wagering requirement requires you to place 10 times $1 in order to wager the bonus. When the wagering requirement is met, you can transfer money to other products or withdraw it.